Privacy Policy

Last Updated: October 2025

Introduction

ProblemRadar ("we", "our", or "us") is operated by andworks GmbH and provides a platform to collect and display community-submitted problems. This Privacy Policy explains how we collect, use, and protect your information.

Privacy First: We prioritize your privacy. Problem submissions are completely anonymous with no personal information required. We cannot and do not link newsletter subscriptions to problem submissions.

Information We Collect

Information You Provide

Problem Submissions: When you submit a problem, we collect:

The problem description text (up to 750 characters)
Submission timestamp
A unique deletion token for removal requests

Newsletter Subscriptions: If you subscribe to our newsletter:

Email address

Automatically Collected Information

Technical Data: For security and rate limiting purposes:

IP address
Session identifiers
User agent (browser and device information)
Interaction timestamps

Cookies: We use session cookies to maintain your browsing session and preferences (including language selection).

Analytics: We use Fathom Analytics, a privacy-focused analytics service, to understand how visitors use our website. Fathom collects anonymized data without using cookies or tracking personal information.

How We Use Your Information

We use collected information for:

Service Operation: Displaying community problems, processing submissions, and enabling problem deletions
AI Processing: Using OpenAI services to validate and classify problems, detect language and translate problems. Only the problem text is sent—no personal information or identifying data is shared with OpenAI
Rate Limiting: Preventing spam and abuse using temporary session and IP tracking
Newsletter: Sending updates to subscribers (managed via Mailcoach). Newsletter emails are completely separate and cannot be linked to problem submissions
Security: Monitoring for errors and system issues via Nightwatch
Analytics: Understanding site usage through privacy-focused Fathom Analytics

Data Retention

Problems: Stored until you delete them using your unique deletion URL, or until we remove them for violating our terms
Sessions: Stored for 120 minutes of inactivity
Rate Limiting Data: Temporary, automatically expires after 24 hours
Newsletter Subscriptions: Stored until you unsubscribe

Third-Party Services

We use the following services that may process your data:

OpenAI: Problem text only (no personal information) for language detection, translation, and content validation
Mailcoach: Email addresses for newsletter management only
Mailgun: Email delivery service used to send newsletters (works with Mailcoach)
Nightwatch: Error and performance monitoring
Fathom Analytics: Privacy-focused website analytics (GDPR-compliant, no cookies, no personal data tracking)

Each service has its own privacy policy governing data handling.

Data Security

We implement security measures including:

Secure HTTPS connections
Encrypted database connections (PostgreSQL)
Rate limiting to prevent abuse
Secure session management

Your Rights

You have the right to:

Delete Your Problem: Use the unique deletion URL provided after each submission
Unsubscribe: Click the unsubscribe link in any newsletter email or contact us directly

Important Note: Due to our privacy-first design, we cannot identify which problems belong to which users. We have no way to retrieve, export, or delete problems without the unique deletion URL provided at submission time.

Anonymous Submissions

Problem submissions are completely anonymous:

No account, email, or name required
No connection between newsletter subscriptions and submitted problems
Only temporary technical data (IP address, session ID) stored for 24-hour rate limiting
No personally identifiable information (PII) is sent to OpenAI or other third parties
We cannot identify who submitted which problem

International Data Transfers

Our services are hosted in the EU (primary region). Data processed by OpenAI may be transferred internationally according to their privacy policy.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy periodically. The "Last Updated" date indicates when changes were made. Continued use constitutes acceptance of changes.

Contact Us

For privacy questions or requests, contact us at:

Company: andworks GmbH Website: https://andworks.ch Response Time: We aim to respond within 7 business days

Data Processing Legal Basis

We process data based on:

Legitimate Interest: Operating the platform, preventing abuse, improving services
Consent: Newsletter subscriptions (you may withdraw consent anytime)
Contract Performance: Providing the problem submission and display service you request

Cookie Policy

We use the following cookies:

Session Cookie: Essential for maintaining your session and language preference (expires after 120 minutes)
Rate Limiting: Temporary tracking to prevent spam (expires after 24 hours)

You can disable cookies in your browser, but this may affect platform functionality.